appeal mechanisms was Re: Ombuds-process

[Keith Moore]

] I agree with everything you're saying. I'm just thinking that
] if we think we have a process but the process does not
] provide an effective mechanism, we should say so clearly.

it's as clear as mud to me.

are you saying that the appeal process is too much trouble,
or that the appeal process, when invoked, fails to produce a desirable result?